Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and Apple Pay. All payments are processed securely.

2. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use it to monitor the delivery status with the carrier.

3. How long does shipping take?

Shipping typically takes 4-8 business days, depending on your location. Orders are processed within 1-3 business days.

4. Do you offer international shipping?

Yes! We ship to many countries worldwide. Shipping costs and delivery times may vary depending on your location.

5. Can I cancel or change my order?

You can cancel or modify your order within 2 hours of purchase by contacting our customer support. Once the order is processed or shipped, you will need to follow our return process.

6. What is your return and refund policy?

We accept returns within 60 days of delivery for items in original, unused condition with all tags and packaging. Refunds are processed within 10 business days after we receive and inspect your return. Certain items, such as custom or hygiene products, may not be eligible for return.

7. How do I exchange an item?

Exchanges are available for incorrect or defective items. Contact our support team within 60 days of delivery, and we’ll guide you through the return and replacement process.

8. How do I know my size?

Please refer to our Size Guide on each product page. If you are unsure, contact our support team for assistance.

9. Are your products true to color?

We strive to display product colors as accurately as possible, but variations may occur due to different screen settings or lighting conditions.

10. How can I contact customer support?

You can reach us via email at info@gogoiz.com or through the contact form on our website. Our support team is available Monday to Friday, 8:00 am – 5:00 pm.